678b FAQ — All your questions, answered here

No. Under 678b's policy, each user may only hold one account. Creating multiple accounts using the same name, mobile number, or banking details is strictly prohibited and may result in all associated accounts being suspended. If you have an issue with an existing account, please contact support directly.

On the login page, Click the "Forgot Password?" link. Enter your registered mobile number or email — an OTP or reset link will be sent to you. Use it to set a new password and get straight back into 678b. Your password should be at least 8 characters long.

KYC (Know Your Customer) is the identity verification process that 678b uses to maintain a safe and legitimate environment. You'll typically need to submit your NID or passport along with proof of address before your first withdrawal or any large transaction. Completing KYC keeps your account secure and ensures uninterrupted transactions.

There are several reasons an account may be closed — security verification, pending KYC, or a suspected policy violation. In any case, contact 678b's 24/7 live support. They'll explain the reason and help you resolve the issue. If the cause is legitimate, your account is usually reactivated within a few hours.

678b supports all major payment methods available in Bangladesh:

• Mobile Banking: Mobile Banking, Nagad, Rocket, Upay
• Bank Transfer: Local Banks
• Crypto: USDT (TRC20, ERC20)

All transactions are fully secure and encrypted, regardless of payment method. Available payment methods may vary from time to time.

The minimum deposit at 678b generally starts at BDT 300, and the minimum withdrawal is BDT 500. These limits may vary depending on the payment method. Maximum limits depend on your account level and verification status. Check the payment section of your dashboard for the latest details.

678b typically processes withdrawal requests very quickly:

• Mobile Banking / Nagad / Rocket: 5–30 minutes
• Bank Transfer: 1–3 business days
• Crypto: 15–60 minutes (depending on network conditions)

For your first withdrawal, KYC verification may be required, which can take a little extra time.

Deposits are reflected instantly in most cases. If your balance hasn't updated after 30 minutes, please:

• Save a screenshot or reference number of your payment
• Contact live chat support
• Provide the transaction time, amount, and payment method

The support team typically resolves issues within minutes.

No. Per 678b's policy, deposits and withdrawals must be made through an account registered in the same name. Payments from third-party accounts are not accepted and may result in account suspension. Please use a mobile banking or bank account registered in your own name.

New Account Registration After completing registration, the welcome bonus is awarded on your very first deposit. Full details on the bonus amount and terms are available on the promotions page. Typically, a set percentage of your first deposit is added as a bonus. If a promo code is required to claim the bonus, On the Promotions page, View.

A wagering requirement is the condition that you must place a certain amount in bets before withdrawing bonus funds. For example, if a BDT 1,000 bonus carries a 30x wagering requirement, you'll need to wager a total of BDT 30,000 before withdrawing. Each bonus has its own terms — learn more On the Promotions page, Available.

After receiving free spins, they will appear in the Bonus section of your account. Click on the designated slots game to activate them automatically. Free spins are typically valid for 7 days. Wagering requirements may apply to any winnings from free spins.

Yes, 678b offers weekly and monthly cashback promotions for regular members. Cashback rates and terms depend on your gaming activity and VIP level. To see the latest offers, Promotions Page Check back regularly.

678b's In the game lobby Currently featuring 500+ games, including:

• Slots: 300+ titles from various providers
• Live Casino: Baccarat, Roulette, Blackjack, Andar Bahar, Money Wheel
• Table Games: Poker, Craps, Sic Bo
• Crash Games: Aviator and several other

New games are added regularly. To browse all games, Game Lobby Visit.

If a game won't load, try these steps first:

• Check your internet connection
• Clear your browser cache and cookies
• Refresh the page or try a different browser
• Try the 678b app — this issue is much less common on the app

If a game freezes mid-session, your wagered funds are generally refunded. Contact live support and it will be resolved promptly.

678b's In Live Casino, Tables with Bangla-speaking dealers are available for Bangladeshi and South Asian players. Dealers in English and Hindi are also available. Live Casino runs 24 hours a day, so you can play at any time.

RTP (Return to Player) is the percentage of total wagers that a game pays back to players over the long run. For example, a 96% RTP means that for every BDT 100 wagered, the average expected return is BDT 96. Most slots at 678b have an RTP between 94% and 98%. You can check the RTP for each game via its info button.

Go to Account Settings and find the 2FA option under the "Security" section. You can enable 2FA via Google Authenticator or SMS OTP. Once active, every login will require an additional verification code that only you have access to. We strongly recommend keeping 2FA enabled.

If you notice any unrecognized logins or transactions on your account, change your password immediately and notify 678b support. You can also request a temporary account lock. The 678b security team is active 24 hours a day and responds quickly.

678b follows PCI DSS standards for payment processing. Card and banking details are never stored directly on our servers — all data is tokenized. Mobile banking numbers are used solely for transaction verification. Learn more Privacy Policy Read.

You start earning VIP points automatically the moment you open an account and begin playing at 678b. Points accumulate with every bet you place, and your level advances as your points grow. Higher levels unlock exclusive perks, faster withdrawals, and a dedicated personal account manager. Learn more On the VIP page View.

678b VIP points can be redeemed for a range of benefits:

• Bonus to Cash Conversion
• Free Spins & Special Offers
• Faster Withdrawal Processing
• Birthday Bonus & Special Gifts
• Dedicated Account Manager (higher tiers)

VIP points at 678b are reviewed periodically. If you're inactive or fall below the minimum activity threshold within a given period, your level may be reassessed. However, accumulated points are generally not forfeited. Staying active makes it easy to maintain and grow your level.

Yes, points can be earned across virtually all games, though the earning rate varies by game type — slots generally award more points, while table games award slightly fewer. Double point opportunities on selected games are also available during certain promotions. For full details, On the VIP page Available.